We may collect the following information:
We require certain information to understand your needs and circumstances and to provide you with a better service, and in particular for the following reasons:
Administration and record keeping by ourselves and associated companies and agents. It may be disclosed to regulatory bodies for the purposes of monitoring and/or enforcing compliance with any regulatory rules/codes.
We may use information to improve products and services or tailor them to clients’ specific requirements
You may give us information about another person such as a spouse or partner. In doing so you confirm that they have given you permission to provide information to us and process their personal data (including any relevant sensitive personal data) and also that you have told them who we are and what we will use their data for, as set out in this privacy notice
We may periodically send you information about our products and services, or other information which we think you may find interesting or useful. By providing us with your contact details, you consent to us contacting you by telephone, mobile, SMS text, post, email or other electronic means.
You can tell us to stop at any time if you do not wish to be contacted by any of these methods. However, you must remember that we may be contractually or legally required to provide certain information in writing
You can ask us to update or remove your personal information at any time by e-mail or by writing to:
The Debt Advice Centre
61 Lower Hillgate,
You have the right to request a copy of all the personal information we hold about you. This is called a Data Subject Access Request (DSAR).
Requests will only be accepted in writing. Please write to us explaining what personal information you require, enclosing a cheque for £10.00 payable to The Debt Advice Centre Ltd to cover our administrative costs in dealing with your request.
We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
We may record incoming and outgoing telephone calls for training and monitoring purposes. At the start of a conversation, you will be asked to provide certain information in order for us to confirm your identity before any information is disclosed.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.
You should exercise caution and look at the privacy statement applicable to the website in question.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 December 2017.