Privacy Policy

thedebtadvicecentre is committed to ensuring that your privacy is processed correctly and is protected. This privacy policy sets out how we use and protect any information that you provide. You can be assured that all personal information will only be used in accordance with this privacy policy and the Data Protection Act.

What We Collect

We may collect the following information:

  • Personal details about you and any partner such as name, address, contact details, date of birth, lifestyle, financial and other information. We will only request and process this information if it is legitimate and relevant to your case.
  • Demographic information such as address, postcode, preferences and interests.
  • Data that allows us to remember you when using our website. We use “cookies” to collect this data
  • Other relevant information required to provide you with the services we may offer or discuss

What We Do With The Information We Gather

We require certain information to understand your needs and circumstances and to provide you with a better service, and in particular for the following reasons:

Administration and record keeping by ourselves and associated companies and agents. It may be disclosed to regulatory bodies for the purposes of monitoring and/or enforcing compliance with any regulatory rules/codes.

We may use information to improve products and services or tailor them to clients’ specific requirements

You may give us information about another person such as a spouse or partner. In doing so you confirm that they have given you permission to provide information to us and process their personal data (including any relevant sensitive personal data) and also that you have told them who we are and what we will use their data for, as set out in this privacy notice

We may periodically send you information about our products and services, or other information which we think you may find interesting or useful. By providing us with your contact details, you consent to us contacting you by telephone, mobile, SMS text, post, email or other electronic means.

You can tell us to stop at any time if you do not wish to be contacted by any of these methods. However, you must remember that we may be contractually or legally required to provide certain information in writing

Your Rights

You can ask us to update or remove your personal information at any time by e-mail or by writing to:

Compliance Department
The Debt Advice Centre
61 Lower Hillgate,
SK1 3AW.

You have the right to request a copy of all the personal information we hold about you. This is called a Data Subject Access Request (DSAR).

Requests will only be accepted in writing. Please write to us explaining what personal information you require, enclosing a cheque for £10.00 payable to The Debt Advice Centre Ltd to cover our administrative costs in dealing with your request.

We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

We may record incoming and outgoing telephone calls for training and monitoring purposes. At the start of a conversation, you will be asked to provide certain information in order for us to confirm your identity before any information is disclosed.

Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

You should exercise caution and look at the privacy statement applicable to the website in question.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.  This policy is effective from 1 December 2017.